Ofcom has published the latest figures for the complaints it has received about the UK’s main broadband, mobile and pay-TV services. These figures cover the third quarter of 2024, from July to September. During this quarter, there was a slight decrease in the number of complaints we received compared to the previous quarter (from April […]

UK comms regulator Ofcom has published proposals for upper 6 GHz spectrum to be made available and shared between mobile and Wi-Fi services. The UK is spearheading efforts to explore the sharing of upper 6 GHz by these two different technologies, which should bring benefits to the economy, and has also been promoting this approach […]

UK media regulator Ofcom is publishing two consultations as part of its implementation of the Media Act. These new laws seek to ensure, among other things, that audiences can easily find and discover public service broadcasters’ content on connected TV platforms, and that they are well served by this content. Specifically, the new laws require […]

UK comms regulator Ofcom has launched a consultation on its proposals to auction the upper block of 1.4 GHz band (1492-1517 MHz) for 4G and 5G mobile use. 1.4 GHz spectrum was internationally harmonised for mobile telecommunications in 2015, and 40 MHz of the band (1452-1492 MHz) is already in use by mobile network operators […]

UK comms regulator Ofcom has granted an earth station network licence to Amazon Kuiper Services Europe SARL for its ‘Kuiper’ non-geostationary orbit (NGSO) satellite system. This decision means Kuiper will be authorised to provide satellite connectivity services such as high speed, low latency broadband to customers in the UK. Satellite services transmit data to and […]

Media regulator Ofcom has fined video sharing platform, MintStars, £7,000 (€8,289) for failing to adequately protect children from accessing adult content. Under existing laws which pre-date the Online Safety Act, UK-established video-sharing platforms (VSPs) are required to have measures in place to protect under-18s from videos containing restricted material. Ofcom’s industry guidance sets out, among […]

Let’s not be coy, the demise of the Conservative government in the UK was a relief to the BBC. The relationship between the two was tense, at best, wilfully frictional at worst. The next Charter review begins this year, and the BBC will feel more relaxed about preserving the universal licence fee intact with a […]

UK commercial news organisations have attacked the BBC for promoting its services above their media apps on smartphones on Apple and Android platforms. Executives accused the BBC of an aggressive marketing strategy in app stores that has diverted audiences away from commercial news apps. The corporation’s “apparent willingness to compete very aggressively with commercial providers […]

Children will be prevented from encountering adult content and protected from other types of harmful content under Ofcom’s new industry guidance which sets out how it expects sites and apps to introduce effective age assurance. The decisions are the next step in Ofcom implementing the Online Safety Act and creating a safer life online for […]

UK consumers would only have to wait six instead of eight weeks before they can escalate their unresolved telecoms complaints to an alternative dispute resolution scheme, under plans put forward by media regulator Ofcom. Alternative Dispute Resolution (ADR) schemes are independent bodies that carry out impartial assessments of unresolved complaints between a customer and their […]