Zoom Communications and Mitel, a specialist in business communications, have announced the launch of a unique hybrid cloud solution that integrates Zoom Workplace and Zoom AI Companion with Mitel’s communications platforms, including its leading telephony solutions. This marks a significant milestone in the strategic partnership between the companies first announced in September 2024.

Today, organisations are navigating the adoption of emerging technologies like AI while maintaining security, business continuity, and flexibility when modernising business communications. This new solution is designed to meet the growing enterprise demand for hybrid unified communications (UC) deployments by offering a ‘best-of-both-worlds’ approach that empowers organisations to deliver mission-critical communications capabilities alongside collaboration functions to enhance business productivity.

The multi-phased rollout will see Zoom’s AI-first solution integrate seamlessly with existing Mitel software and devices, starting now with global availability for Mitel’s OpenScape Voice and OpenScape 4000 platforms. This will be expanded to include MiVoice Business solutions in the coming weeks, as well as MiVoice 5000 and MX-ONE solutions before the end of 2025. Certification of Mitel’s OpenScape SBC is also complete, enabling compatibility with Zoom’s Bring-Your-Own-PBX (BYOP) and Bring-Your-Own-Carrier (BYOC) direct routing capabilities. Mitel Border Gateway (MBG) certification will follow in the weeks ahead.

“As businesses navigate the connectivity requirements to support hybrid work, they need solutions that unite the benefits of on-prem or single-instance cloud communications infrastructure with Zoom’s industry-leading collaboration experiences, giving them the best of both while future-proofing their organisations,” said Graeme Geddes, chief sales and growth officer at Zoom. “The AI-first solution provided by Zoom and Mitel makes connecting and collaborating seamless and efficient while giving customers the flexibility to migrate to the cloud on their own terms and with their existing Mitel devices.”

“Recent research shows 92 per cent of mid-to-large enterprises are considering hybrid deployments, and for good reason,” said David Petts, chief sales officer at Mitel. “In today’s rapidly changing workplace, staying connected through video, chat, or voice is more important than ever and a vital part of business continuity planning. Mitel’s strategic partnership with Zoom has produced an offering that provides seamless access to these solutions while enabling compliance and security control in the most demanding use cases, industries and geographies. With the integration of Zoom’s AI Companion, it’s a winning combination for organisations looking for an elevated collaboration experience that truly fits their overall communication needs.”

The joint solution is now available to customers worldwide.

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Tags: AI, mitel, Zoom